Multiplayer Poker at Royal Vegas


	General Game FAQs Are your poker games fair? The cards in my hand aren't flipping over! How do I see what games and tables are available for me to play at? How can I locate a player that might be playing in the Poker room at one of the tables? How does the wait list work? How does the wait list work when a table is empty? How do I open a table from the Lobby? Can I sit down at an empty table? Can I view hand histories? Can I change my account information? I would like to change my username. What do Avg Pot and Plrs/Flop mean in the table? How do I chat with the other players? What is the meaning of the shorthand that some players use in the chat? All the chat at the table is bothersome. Can I do anything to stop it? How can I be sure the game is fair? What kind of shuffling routine do you use? I have followed the instructions for creating an account but have not yet received my E-mail verification code, what should I do? What happens if I get disconnected in the middle of a game? What happens when a hand is restarted? What is the rake? How can I see what the game actually looks like before I commit to buy-in? What is done about collusion? 1. Are your poker games fair? Absolutely fair. Many people fear that online poker rooms can be manipulated by the companies that run them. To put your mind at rest, we assure all our poker players a high level of Integrity when it comes to fairness of play. Click here to see all details of the Royal Vegas Poker Integrity issues. Microgaming Systems, one of the largest and most respected suppliers of gaming software in the world, ensures complete fairness and reliability. PricewaterhouseCoopers Inc. reviews the card shuffling to ensure fairness. Reports of their findings can be viewed here. 2. The cards in my hand aren't flipping over! This is due to a slow connection. Try again later - you won't lose your bet. Back to contents 3. How do I see what games and tables are available for me to play at? When the game lobby opens, you will see the table list for Texas Hold'em. Currently we also offer Omaha, 7 Card Stud, 5 Card Stud and 1-on-1 tables. To see these table lists, simply select the desired game type tab above the table list and that table list will be displayed in the menu box. Back to contents 4. How can I locate a player that might be playing in the Royal Vegas Poker room at one of the tables? In the bottom right-hand corner of the Lobby window, there is a search feature. Enter the username of the player you are trying to locate, and you will be taken to the table in which that player is playing. If the player is currently not in the room, you will be informed of their absence. Back to contents 5. How does the wait list work? If the table you want to play at is full, you can join the wait list from the lobby or from the table itself. You will be added to the list and automatically notified when a seat is available. Back to contents 6. How does the wait list work when a table is empty? If no players are available to play a selected game, select the minimum number of players you wish to play against. When a game with enough players is established, you will automatically be notified. Back to contents 7. How do I open a table from the Lobby? Highlight the table that you wish to open, either by single clicking on the table within the list or by using the up and down arrow keys on your keyboard. Once the table you wish to open is highlighted, double click the highlighted area or click the 'Start' button below the table menu. The table window will open. Back to contents 8. Can I sit down at an empty table? Sure. It seems to be that once somebody sits at an empty table, others soon follow. You probably won't have much of a wait to start playing. Back to contents 9. Can I view hand histories? A unique number is given to each hand played and is used to review the events when a player is questioning a specific hand. Hand histories can be viewed by right-clicking on the table and selecting the "Previous Game Hand History" option. From the page that opens, enter the game number and click 'Look up'. You can only view a history for hands that you participated in. If you missed the hand number of the game in question, make note of the hand currently being played and you can work back from there within the Hand History page. If you feel that there is a legitimate error in the hand being questioned, forward all information to support@royalvegaspoker.com for review. Back to contents 10. Can I change my account information? Once you have created your account, changes to the information you provided can only be changed by an administrator. Send an e-mail to support@royalvegaspoker.com. Include your username along with the information that needs to be changed. Back to contents 11. I would like to change my username. Generally we do not allow for usernames to be changed. If you have misspelled your username or have another reason for wanting it switched, send a request to support@royalvegaspoker.com. Your request will be reviewed. Back to contents 12. What do Avg Pot and Plrs/Flop mean in the table? Avg Pot represents the rolling 30-hand average pot. Plrs/Flop is shown as a percentage representing the average number of players that are in the hand for the Flop. Back to contents 13. How do I chat with the other players? To chat with the other players, simply type what you would like to say in the box in the bottom right-hand corner of the table window. You will see the text being entered and have the ability to edit before you commit the text to be read by others at the table. When you would like to submit the text to be viewed, simply hit the 'Enter' key and your text will appear in the chat box. You may also chat with players at a table that you are not sitting at. Back to contents 14. What is the meaning of the shorthand that some players use in the chat? As a shortcut, some players use acronyms to represent what they would like to say. NH - Nice Hand VN / VNH -Very Nice / Very Nice Hand TX / TKS / TY - Thanks / Thank you WTG - Way To Go G1 - Good One Some other chat room symbols that come up: BRB - Be Right Back LOL - Laughing Out Loud ROFL - Rolling On the Floor Laughing CUL - See You Later CYA - See You Back to contents 15. All the chat at the table is bothersome. Can I do anything to stop it? There are different chat settings that you can use. Select them from the drop-down list directly below the chat box in the bottom right-hand corner of the table window. Back to contents 16. How can I be sure the game is fair? Yes, the game is fair. As with any game there will be times when you win and times when you lose. Sometimes these will extend into streaks. All information that is offered on these pages is put here to inform players of how the room operates and what measures are taken to ensure the integrity of the games that are played at 7Sultans Online Poker. Should you at any time have a question or concern on a topic that is covered here or on any topic with regards to the operation of the poker card room, you can contact the administrative staff at support@royalvegaspoker.com. You can also click here to see all the details of 7Sultans Online Poker Integrity issues. Back to contents 17. What kind of shuffling routine do you use? Great measures have been taken to ensure that cards are dealt completely randomly. The shuffling algorithms along with the random number generator have been designed to create an unpredictable shuffle. In addition, your down cards are only ever known to you as the game is being played. The game server 'deals' them to your computer alone, making it impossible for any other player to know what cards you have as a hand is played. PricewaterhouseCoopers Inc. reviews the card shuffling to ensure fairness. Reports of their findings can be viewed here. Back to contents 18. I have followed the instructions for creating an account but have not yet received my e-mail verification code, what should I do? Occasionally, our mailbox gets clogged and prevents the outgoing mail from departing timeously. Please send us an e-mail at support@royalvegaspoker.com indicating that you have registered but have not received your verification code and we will forward information on how to fix the problem immediately. NOTE: If you can't communicate with us via e-mail, you can always call us toll free. Please click here for our numbers. Back to contents 19. What happens if I get disconnected in the middle of a game? It is important to understand how the software deals with disconnects in the middle of a hand that you are involved in. Your hand is protected as per an "All In" situation unless you do something to fold your hand. Please note that to prevent this feature from being abused, there is a limit of "All Ins" over a 24-hour period and is set by the administrators. The "All In" counter is reset each day at 12:00am EST. Folding of a hand will occur as a result of one of the following: You leave the card room in the middle of a hand. You exit the game using the close box (i.e. clicking the X in top right hand corner of the screen). You click the fold button, accidentally OR intentionally. You are disconnected from the game and re-enter the table before that hand has completed. You fail to act on your hand within 20 seconds, e.g. you "Time Out". Back to contents 20. What happens when a hand is restarted? Occasionally a hand will appear to start, as indicated by the shuffle of the cards and the prompt for the posting of the blinds, followed by a pause and the Dealer text indicating that the "Hand Will Start Over". Player accounts will be unaffected by incomplete hands as only completed hands are posted to their accounts. This means that any blinds posted and bets made in an incomplete hand are not taken from the players true account balance. Back to contents 21. What is the rake? Money is removed from each pot to pay the house. Our variable rake structure is 5% of the pot size, max. $3.00. See our Rake here. Back to contents 22. How can I see what the game actually looks like before I commit to buy-in? Just download and install our software and register as a Guest Player. No credit information is needed at this point. You will then be able to log in and watch the action or play at a 'play money' table. For more detailed inquiries E-mail us at support@royalvegaspoker.com. Back to contents 23. What is done about collusion? 7Sultans Online Poker has various methods of monitoring play at tables. Any player who is suspected of collusion will be monitored more closely and should the card room administrators believe that players are playing in collusion, the players in question will have their accounts suspended immediately and permanently. Click here for more information on the security of the game and Integrity. Back to contents