Multiplayer Poker at Royal Vegas


	Banking Support Information How safe are my transactions? What are my options to buy credits and do I have a limit? How do I physically buy my credits? Why are my credit cards being rejected? How do I cash-in my winnings? 1. How safe are my transactions? You can relax, because at Royal Vegas Poker, we use the same Internet Security Standards for online transactions demanded by major financial institutions. It is a 128-bit SSL (Secure Socket Layer) Digital Encryption that protects the details of your electronic transactions over the Internet. The Internet's premier electronic cash merchants facilitate all commercial transactions. These banking facilities are only available to the Real Players who wager with real money. 2. What are my options to buy credits and do I have a limit? Royal Vegas Poker accepts traditional Visa and MasterCard, but also offers fast, secure, and convenient alternative payment methods - Neteller, and Pre-Paid ATM Cards are just some examples. To learn more about these methods , click here. Approved transactions are automatically credited to the Player's poker room/casino account to allow uninterrupted playing. We do have some limits though so you better check them out. There is a weekly purchase limit of US$ 500 on each registered card. There is a daily purchase limit of US$ 500 on each registered card. There is a maximum single purchase amount of US$ 500 on each registered card. You can only register one credit card in your name. All credit card limits are refreshed twice a week - Tuesday at 24h00 (EST) and Friday at 24h00 (EST). If you want to check up on your credit limits, contact us at support@royalvegaspoker.com . 3. How do I physically buy my credits? Like any poker room or poker room/casino, you need to go to the bank to buy your credits. So, as a Real player, go to the "Bank", and "Purchase" in the poker room/casino program. *For Credit Cards:* Select "Credit Card" and then choose the appropriate credit card. To add a new credit card, click on "Register Credit Card" and follow the prompts. If you need to add a card and have reached your limit, please contact support@royalvegaspoker.com. *For Alternative Methods of Payments:* Royal Vegas Poker uses alternative methods of payment (Neteller, Pre-paid ATM cards etc). To add a new method of payment, click on "Register Payment Method" and follow the prompts. (For more detail on these payment methods, see below). If you experience problems making purchases, contact our customer service agents toll free 24 hours a day on any of our toll free numbers, or email us. Click here to do so. FIREPAY PURCHASES You can now fund your poker room/casino account from FirePay personal payment account, one of the most secure, private and confidential payment methods on the Internet. For more details on FirePay, click here. NETELLER A fast, easy and free online money transfer service, which allows you to securely fund your poker room/casino account through electronic transfers, bank deposits, or credit cards. Simply fund your NETeller account, and use it to purchase your poker room/casino credits - instantly! For more details on NETeller, click here. PRE-PAID ATM CARDS Fund your ATM card through electronic bank transfers, electronic checks, credit cards or bank wires, and you can purchase your poker room/casino credit within seconds! For more details on Pre-Paid ATM Card, click here. 4. Why are my credit cards being rejected? Certain financial institutions don't allow their cardholders the freedom to buy gaming credits and play online. If this happens to you there are still other ways to play. This is why we offer you alternative methods of buying poker room/casino credits. Click here to view the various payment methods available. 5. How do I cash-in my winnings? It is not necessary to cash-in your winnings at the end of each session. You can leave your poker room/casino account with a positive balance. It will automatically be saved in the system and will be available to you the next time you log on and play. If you do want to cash-in though, you can always go to the "Cash-in" button on the main screen and enter the amount of money that you wish to withdraw. The cash-in will remain in your poker room/casino account for 24 hours - allowing you to reverse the whole cash-in or a portion thereof. Options of cashing in your winning balance from your poker room/casino account: CREDIT CARD CASH-INS Royal Vegas Poker doesn't currently charge for withdrawing money via this method. Cash-ins are usually refunded against your original credit card purchases, however, Royal Vegas Poker may elect to honor cash-ins in the form of a check. We just want to make sure that you realize, that if you use a credit card to make purchases, the cash-ins DON'T offset your purchase limit. (See Credit limits). On the other hand, if you decide not to withdraw all of your winnings at the end of each session, your poker room/casino account will be left with a positive balance, and your purchase limit is not impacted. If you're not quite sure how it all works, just contact our support staff and we'll help you. CASH-IN BY CHECK If you want to cash-in your winnings and receive them by check, just click here to request a cash-in online. You can choose between having your check posted or couriered, to the address that you gave us when you registered for your account. If using ordinary mail to receive your check, there is no charge. For the courier service however, the charge will depend on your location and will be deducted from your cash-in amount, unless the check is for over $1,000 - these are couriered free of charge. FIREPAY CASH-INS There are no charges levied with this method for withdrawing money. The Cash-ins are usually refunded against the original FirePay purchases. Just remember, that Royal Vegas Poker may elect to honor cash-ins in the form of a check. NETELLER CASH-IN This is still a new purchase method with the poker room/casino and is used by many of our players. We are however are not able to credit back to this account as yet and therefore have alternative methods for your convenience. CASH-IN BY PRE-PAID ATM CARD This method is also an alternative to the above methods of purchasing and is fast and easy. Here your cash in needs a preferred method of payment as it is also new and we cannot Credit back to this account. Both of the above have been implemented in order to make purchasing easier and more fun for you, THE PLAYER. This is why we are constantly striving to improve cashing in methods as well. REVERSAL OF A CASH-IN REQUEST If you request a cash-in, but change your mind within the 24-hour pending period, you can always go back and continue playing with your credits. All you have to do is request a "reversal of cash-in", within the 24-hour period. You do this by simply going back to the "cash-in" button on the main screen, and follow the "cash-in reversal" instructions. Back to table of contents