Privacy / Spam policy

Privacy and E-mail communication policies

At Royal Vegas Poker, we believe in taking care of our players and making their association with us enjoyable and entertaining. In keeping with our philosophy of player satisfaction we have created procedures and policies to deal with issues that might ordinarily impact on your enjoyment of our facilities.

The policies below should always be read in conjunction with our Terms and Conditions.

If you wish to read further about our policies, click on the appropriate links below:

Privacy Policy
Spam Policy

Privacy Policy

Royal Vegas Poker maintains high standards of privacy protection in respect of our customers' information. We store all of the information provided by you to us in a secure environment that is not accessible to parties outside of the poker room/casino and its affiliates.

We undertake:

• Not to sell, give away, or otherwise communicate your personal or corporate information to any other persons or companies; except when necessary to provide you with the very best in service and products that may be of use to you.
• To provide you, the player, with the opportunity to remove your information from our database, upon request.

If you have any questions or feel that we have not lived up to these standards, please email us on abuse@royalvegaspoker.com.

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Spam Policy

What is spamming?

Simply put, "spam" is unsolicited e-mail and "spamming" is the sending of unsolicited emails. This means the sending of e-mail, usually in bulk batches, to parties that have not subscribed to or asked to receive such e-mail.

Sometimes "spam" contains false headers devised to create enough interest in the recipient to encourage the him/her to open the e-mail. Sometimes "spammers" take steps to hide the true origin of the e-mail by using methods to display a false or non-existent source of the e-mail.

Royal Vegas Poker recognizes that "spamming" is a wrongful practice and has a strict "no-spam" policy.

What is the Anti-Spamming Policy of Royal Vegas Poker?

• Bulk e-mails emanating from Royal Vegas Poker are only sent to registered players who, by virtue of the fact that they have registered an account with Royal Vegas Poker, have a prior business relationship with Royal Vegas Poker. The frequency of these e-mails may vary but we send out a personalized promotional e-mail offer at least once a week.
• In addition, only players that have selected the "Opt In" option upon registration, or subsequent to registration, are placed on the Royal Vegas Poker e-mail lists.
• Players are entitled to remove themselves from our e-mail lists at any time by making use of the unsubscribe options explained in each e-mail. There may be instances where a player, having unsubscribed from our general promotional offers, still receives further personalized offers. If this is the case and the player wishes to unsubscribe from such personal offers, the player should send an e-mail to unsubscribe@royalvegaspoker.com with the word "UNSUBSCRIBE" in the subject header. It is important to note that an unsubscribe request may take up to seventy-two (72) hours to completely process through our database.
• If, after unsubscribing, you still receive what you consider to be "spam" from Royal Vegas Poker, please send a copy of the email (with the email header intact), to abuse@royalvegaspoker.com
• We will investigate each occurrence of unsolicited email and, if it is in fact spam, will act quickly to stop this abusive behaviour.